Recently my husband and I had a furnace issue, so I called around to 3 different places in Quesnel, as soon as they opened as it was a rather chilly night .The Great Indoors called me back within the hour to let me know Devon the tech was on his way,Devon was polite and understanding ,he figured out the problem right away and then went and got the part.meanwhile I proceeded to call the 2 other places back to let them know I had gotten some one.One place was very nice and thanked me for getting back to them.however the other company abruptly said ok and hung up ,so needless to say I will never be calling that company. We are in the market for a new furnace and maybe air conditioning,We definitely will be dealing with the Great Indoors.Thank you to Devon for his Quick professionalism and to the Great Indoors to the fast Service
Lori
Great service,showed up promptly,friendly,explained the problem and quickly fixed it! Very pleased will definitely call them back!
Linnea Saitz
They installed our new furnace! They were efficient, friendly, and professional! They made the experience a great one. Definitely recommend these guys!
Teri Beaulieu
I was coming from a very bad experience with a different local company and I was blown away by the expertise, professionalism and knowledge of Rodney who came to fix my furnace. He literally found the problem and checked with his equipment to confirm he was correct and was gone back to the store to find the part in 8 minutes. The part was not locally available so there was a small gap before he was able to fix it but I was super impressed at all the aspects of the service. He was very knowledgeable, very efficient, up front about costs, and willing to take the time to explain the repair. I am convinced this is an excellent company and I will be calling them for any repairs and maintenance in my future. If you are looking for a reference I can say I have had experience with two companies here in Quesnel and I would never call one of them again but I will call The Great Indoors HVAC Company again. Thank you guys for excellence in your service.
Linda Kemp
Steve the plumber is the best! He cares about doing a good job and wants the customer to be completely satisfied. TGI is my first call because of his quality of care!
Richard Bouchard
Great service and work. Everyone on our job was very professional and was on time every day. Highly recommend them!
Michelle Rentmeester
Fantastic work guys, my new furnace is sweet!!! Thank you for also hooking up my dishwasher, fridge and gas stove, even when the other company never had the appliances in on time, you kept coming back and hooking things up, one at a time as they came in. The entire staff was friendly and amazing to work with. I can't thank you enough for making our house renovation less stressful.
Crystal Cooper
Cam and the crew were great at replacing our furnace after it packed it in. I would recommend them to anyone to service or installation of your furnace. Keep up the good work, you will be the only company to service our furnace.
Robert Leclerc
After many no shows from other companies, great work from Steven and Troy switching out the water tank.
Rhonda Kobsar
We just recently purchased a new furnace and hot water tank and service was amazing. Install crew was very friendly, clean and efficent. Niki in the office was great to deal with and went out of her way to make things easy for us. Cameron came to the house wrote a detailed estimate for us and stuck with it to the penny, no hidden costs or suprises. All in all was a fantastic company to deal with and any future business we have will be with The Great Indoors.
Lisa Burgess-moroko
Furnace quit! Cam was there that day to fix it! Best service as always from the great indoors! Would not go with any other company! You guys are the best!
Helene Hill
We had a horrible car accident and came home to a broken sewer line. Cameron, Steve and the rest of the team went above and beyond to fix our issue. We are so grateful. Thank you.
Daimon Kubbernus
Everyone at The Great Indoors is incredibly helpful. They're always my first call when I need assistance at my house. Recently, my sister's townhouse was flooring and we were unable to reach her landlord. I called TGI and they immediately sent Justin over on a courtesy call to turn off the water; no charge! I am so grateful that they came to her rescue when we were stranded.
Christina Green
High praise for Steve who arrived within an hour of us calling on a Friday evening. He was polite, courteous, and extremely helpful and did not waste a minute of his time. Cleared our sewage back up and was very informative. We highly recommend this company. 6 stars!
Laura Sutton
My furnace broke down on Friday evening and an awesome guy named Cam came out 9:00 at night found the problem and got it going until he could get a new motor the next day. I can't say enough about the friendly and amazing service they rock.
Annette Murphy
Last year at this time, we moved into our new house. One night I woke up to the floors too hot to walk on and the thermostat saying 38 degrees and climbing. I ran downstairs to find the the furnace room blistering hot and hard to breathe with the furnace rumbling away. My husband was at work so I turned the furnace switch off and called The Great Outdoors the next morning explaining what happened. They came over that day and it turned out that there was a contained fire in our furnace and if I wasn't home our house could have burned down. My husband and I both work shift work and this easily could have happened.
After seeing the damage, the crew showed me and called in Cameron to assess what happened and he explained everything. We were given every possible option to repair the old furnace we had or buy new. We decided to go new and upgrade to 'He' and didn't feel pressured whatsoever to do so. Cameron and the crew were very patient with our million questions and pondering. With the size of the house we have we decided to go with the middle of the range Lennox furnace, Lennox air conditioner and new hot water tank so we didn't risk another disaster when we weren't home and have a peace of mind with our kids at home as well. With the install, the crew were very respectful of our home and very respectful to us. They informed us with every step of the way and did the whole install within a few days. This spring they came back to install our air conditioner. Again, Cameron was very involved with the crew's install and the crew again were very respectful and knowledgeable. We were so pleased with the first emergent call to the very last day of the install. The customer service was hands down one of the best we've ever experienced. We are very proud to have these guys in our small community. We are very fortunate. Today I can say our heating bill has been cut to less than half. 4200 sq foot house now costs $112 to heat a month in the coldest months and less than that to cool in the summer months. We've had no issues whatsoever with our system and our touch-pad remote thermostat is a definite conversation piece for people coming over. We absolutely love the product and have a piece of mind knowing the Lennox system is running this house. Which by the way is whisper quiet. We don't even know its on! We recommend The Great Outdoors HVAC company to anyone! If your ever wondering who to go with These guys are top shelf and won't be disappointed! The whole crew starting from the front desk are very professional, very knowledgeable and very speedy! Your home is in good hands.
Lorina Realff
Came quickly (at 3am in -40 degree weather), diagnosed the issue promptly, fixed it efficiently. Appreciate their customer service!
Devon Olsen
Had Steve come come and install our dishwasher did a fantastic job ty guy's and ty jamieson and sons for suggesting
Doran Grauman
Staff at the shop are very professional and go out of the way to provide a friendly experience.
The service and installation technicians are top notch and very willing to answer questions and explain all the details.
There are no high pressure sales techniques at work but the sales staff will work hard to make sure you get what you need at a reasonable price.
K Carlson
Prompt service...friendly
reuben penner
I chose The Great Indoors HVAC company to replace my furnace and hot water heater when I bought my home - not only were they quick and efficient, they truly gave me the best value for my dollar. In addition after installation (which they went above and beyond for), they had a technician out within half an hour when I had a panic moment. I highly recommend this company!!
Amy Carlson
My business at Quesnel Bakery was quite cold in the morning when I came in, and after checking some of the basic problems that my furnace could have been having, I could not find a solution. I called the great indoors, and like always, they made time that day to deal with the issue. As always, great service, fast and efficient.
Gerd Teetzen
Our experience with the Great Indoors HVAC Company was first class from the start to the end of all our new installations; of a new hot water tank, new Lennox High Efficiency gas furnace, a new water pump for our pump house and a water softer system complete with water reverse osmosis for fresh water drinking and for producing crystal clear ice cubes from our new fridge.
The service technician were very professional, courteous and knowledgeable in their profession. The office staff helped us pick the right systems for our home and we are very pleased.
We would highly recommend this company for your needs.
Marc Lize
I went in looking for a fireplace insert and ultimately replaced my 40+ year old furnace and my 10 year old hot water heater and I replaced my wood burning fireplace with a natural gas insert. I would not like to leave the impression that I was "sold up" because that wasn't the case at all. I knew that the items I replaced needed replacing. What sold me was the warranties, the sale price and the Fortis rebates. The friendly service and the quick and efficient installation. I would recommend The Great Indoors HVAC company here in Quesnel to anyone.
Kurt Pedersen
Everyone at The Great Indoors is always very helpful. Whether it is coming to my house for a service call, or just giving me advice over the phone I always appreciate how helpful the staff is.
Christina Pronger
Had major furnace repairs done. Excellent service - stayed on budget. Very impressed. Thank you.
Jim Evasiuk
This company lives up to it's guarantee that; "You will be happy!" How do I know? I'm the owner.
Cam Fehr
Great service and products. I recomend The Great Indoors to anybody in the market for heating/cooling or plumbing, you will not be dissapointed. Thanks to Cameron and his staff for everything!
Jody Moroko
The tech was very efficient and polite.He made sure I understood every thing he did
Bonbeau
We were very pleased with the service we received in the selection of the A/C unit, its installation, performance, and subsequent follow-up by Great Indoors. That's why we keep coming back!
Ric Edberg
Great, fast service! Would definitely recommend.
Nicole Loureiro
I appreciate the ease of setting up an appointment and highly recommend them!
I had never used The Great Indoors HVAC Company before and very glad that I did! As this was our first time having them out to our home we had them do a full checkup on our heating, air conditioning, and ventilating system, including the plumbing. Fortunately, everything turned out great. The technician who came out was a very friendly guy. We definitely would give them a call again. I had called around to check on pricing and make some comparisons. The Great Indoors HVAC Company seemed to be right on par and very fair. I appreciated the ease of setting up an appointment as well. I highly recommend them!
Jordon B.
All went very well
Workers were very polite, efficient, clean.
They removed the furnace and hot water tank, revamped ducting to accommodate new furnace and tank. When all was done they explained the new system thourghally.
The men then cleaned up after them
All in all we were very pleased with the way everything went
Gwen K.
Performance was very good and the service was good.
The expertise of the job was well performed and done professionally .The technicians were very good at their work and they went above and beyond their work duties. They were very efficient and they were very work conscientious of their job.I think that they all did a great job. thank you Very much!! Mimi gillis
Mimi G.
his company goes out of its way to be helpful, honest, and on time to do the repairs.
Launi G.
Good customer service.
Gloria J.
They did a great job and offered a better warranty than other companies.
The Great Indoors HVAC Company has done some work for me before. This last time I had them install a whole new furnace and air conditioning unit. The work turned out very well. The pricing was a little bit more than the other companies that I had made comparisons too, but hopefully will work out better. I chose them over the other companies based on the warranty that they offered with the equipment. It was significantly better. The Great Indoors HVAC Company sent technicians who gave us excellent service. They were very courteous and did a nice job. I will continue using the company and definitely would recommend them to others.
Morgan T.
Very Happy With The Service They Provided Us. Great Team!
We have worked with The Great Indoors HVAC company in the past so they were the first company we called when we had a bit of a leak near one of our pump lines. They were able to come out the next day to figure out what was going on and let us know that they would only be able to provide us with a temporary fix. They patched up the leak for the time being and referred us to a different company that could complete the job. They were very informative and honest with us throughout the process. As of now, everything is working fine and we haven't had any issues since.
Todd B.
The representative arriv d quickly and completely conquered the leak in our ceiling and gave us good advise for a separate roof issue we were dealing with. Thanks
Don C.
We had a new furnace and all the duct work done. At a later date we had plumbing work done in the bathroom and on the outdoor water system. On both occasions, we were highly satisfied with the work that was done as well as the manner in which it was done!
Wayne B.
Great Company
I had a five-star experience with The Great Indoors HVAC Company. I would definitely recommend their service to others, as well. They repaired my furnace, which involved putting an exhaust fan and a gas valve. There were two guys from the company who came out to do the work and they were very fast. They checked everything out and they were able to clean it out. I got the results that I needed thanks to this company. I just really appreciate their professionalism for this job. Thank you!
Gordon R.
Great Job!
The Great Indoors HVAC Company did a great job. They were responsive to my call and were easy to schedule with. The technician arrived promptly and worked efficiently. He completed the job in a timely manner. Everyone was professional, courteous, and pleasant to work with. I had no problems with the service and will use them again in the future.
Jeanette K.
Excellent Experience!
This was my first time using The Great Indoors HVAC Company. When I called, the receptionist scheduled someone out right away which was good for me because I am a single mother and I work different shifts. Cameron who came out did a very thorough investigation to try to find what was going on with my HVAC system. Turns out it was a thermostat issue and he ended up replacing it. He was very patient in explaining to me everything I needed to know and he double checked everything while he was there. I liked it that he didn't act rushed or impatient to get on to the next call. He talked with me about a maintenance service agreement which was an option for saving money on any repairs I may have in the future. He was not pushy with this he simply presented it in a way that was fair and informative! I did sign up with them for the maintenance agreement and thus far have been pleased with that as well. Everything is up and running great and I do appreciate the time he took making sure it was perfect!
Sonya C.
Very good service
Went over and above to complete job after hours.
Kathy Z.
Everything Went Very Well
The Great Indoors HVAC Company recently installed a new furnace for me. This was my first time working with them and I thought it turned out pretty well. The installation went fine and the installers were professional, friendly, and respectful of my home. I would definitely use their service again in the future and would recommend them as well. I thought the price was a bit high but it was worth it for the quality of work.
Cindy S.
Great job!
Called in and they fit me in that day friendly service and job completed in a timely manner!
Mary B.
They Fixed a Leaking Hot Water Tank
I had a good experience with The Great Indoors HVAC Company. They fixed a leaking hot water tank for me. They cleaned it up and got it going again. This was my first time using their service, but I would call them back again. Everyone I encountered was very professional and the price turned out to be better than I thought it would be. I would certainly recommend their service to others.
Scott C.
They're Very Reliable
I called The Great Indoors HVAC Company recently because the pressure switches broke on our heating unit and they got the heat working again. We actually bought the unit from them, but this was the first time they had been here for repairs. They came on a weekend and it was wonderful. They have competitive pricing and were friendly and respectful of our home. They're very reliable. Cam went out of his way to get stuff done for us and I really appreciated it.
Stacey M.
Good support
I had a positive experience with them and would recommend them to anyone..
John M
Nice and quick!
When our furnace engine blew, we called The Great Indoors HVAC Company to come and take a look at it. We've used them before and have always been very pleased with how quick their service is. They had the repair and replacement taken care of in a very timely manner, and we were up and running in no time. I really appreciate how smooth everything went and I highly recommend them.
Mackie P.
Service done on furnace and R.V. Unit
Andrew is very thorough and a nice man to have around. He seems to know his job well.
Ron G.
Coudn"t be more satisfied
h held Work has jusr been completed but not their fault Fortis held them up. They always arrived when planned ' did great steady work and we would recommend them without a second thought. Very careful to not make a mess
Richard P.
Service was great
They staff are fast and efficient as well as very helpful the whole experience was very good and I would definitely recommend Hvac to friends and family. Thank you
Charlotte P.
service was great
I had my bbq hooked up to natural gas, they came in on time, did the work, and cheaper than the quote. They also cleaned up any mess they made Very pleased with their work.
Alvin K.
Excellent and Professional
We have used HVAC on numerous occasions for installations and repairs. From the office staff to the technicians they are very knowledgeable, courteous, always meet the deadline, clean up their work site and give a written report for our review. In short they give fantastic service and always recommend this Company.
Jim H.
Prompt and efficient
I have used HVAC'S services many times (each time for a different matter). Everyone is polite and respectful. I will continue to use their services for any plumbing heating cooling or gas needs that may a raise. I would totally recommend them to friends and family. In fact I have.
Kristy F.
Excellent, prompt service!
I have always received great service from The Great Indoors, both when having my furnace serviced as well as any plumbing emergencies I have had. They always come as soon as they can and always do a fantastic job. I would recommend to anyone looking for a new furnace, needing theirs serviced, or for their plumbing needs. 5 stars!
Nicole L.
For the best for your plumbing, heating and cooling needs in the Quesnel area, call The Great Indoors HVAC Company today.
